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Cayley Muir has a diverse work experience, with roles ranging from Chief Operating Officer to Founder & Principal. They have held leadership positions in companies such as Open Door Group and hcma, where they were responsible for operations and resource planning. Cayley Muir also has experience in workforce management and business intelligence, having worked as a Director at Sears Canada. Their background includes a focus on customer care and call center operations, as seen in their roles at Shaw Communications. Overall, Cayley Muir has a strong track record of driving operational success and transforming organizations.

Cayley Muir's education history begins with their attendance at Toronto Metropolitan University from 2004 to 2005, where they studied Arts & Contemporary Studies. Following that, they enrolled at the University of Phoenix from 2005 to 2009, earning a Bachelor of Science degree in Business Management. In 2017, Cayley participated in the altMBA program, specifically altMBA12, which lasted for one year. In terms of additional certifications, Cayley obtained Prosci® Certified Change Practitioner certification in October 2020 from Prosci.