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Erynn Baird has a strong background in marketing, customer experience, and customer education. Erynn is currently the Director of Marketing at Opal, where they are responsible for overseeing multiple projects and functions related to the customer experience. Prior to this role, they held the position of Director of Customer Experience at Opal, where they focused on strategy and development, automation, and creating a scalable business model. Erynn also served as the Senior Manager of Customer Education and Services at Opal, where they built a comprehensive customer education program for large Fortune 500 brands. Before joining Opal, they worked as a Territory Manager at OneCoast and as a Marketing/Merchandising Coordinator at Oak Patch Gifts. Erynn's career in the industry began as a Buying intern at Macy's Northwest.

Erynn Baird attended Oregon State University from 2002 to 2005, where they pursued a Bachelor of Science degree in Fashion Design & Merchandising Management. Prior to that, they completed their high school education at Sitka High School from 1999 to 2002. In addition to their formal education, Erynn also obtained a certification in Foundations in Customer Education from Skilljar in 2020.