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Luke Horgan has extensive experience in workforce planning and customer support, currently serving as a Team (Workforce) Planning Manager at Opal Healthcare since September 2019. Previous roles at Opal Healthcare include Applications Learning and Development Advisor, Customer Support Coordinator, and Salesforce Systems Trainer. Prior experience at Uniting from October 2014 to September 2019 involved positions such as Scheduling Specialist, Workforce Analyst, Team Leader Intake and Enquiries, and Client Services Officer. Luke's career began at the Australian Taxation Office as a Customer Service Representative from April 2013 to March 2014. Luke holds a Bachelor's degree in Tourism and Travel Services Management from Western Sydney University, completed between 2009 and 2011.