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Ruslan Babayev is an experienced IT professional currently serving as an IT System Administrator at Ooma, Inc. since November 2016. With a strong background in managing hardware and software systems, Ruslan has expertise in installing and administering various server types, creating and managing virtual machines, and providing tiered technical support. Previous roles include IT Support Engineer positions, where responsibilities encompassed troubleshooting network issues, mentoring new employees, and offering remote assistance across multiple platforms. Ruslan holds multiple certificates in Microsoft and RedHat technologies, as well as degrees in Unix/Linux System Administration and Computer Hardware Technology, further enhancing a comprehensive skill set in IT systems and support.