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Kamila Krain is an experienced IT Manager at KLDiscovery Ontrack Sp. z o.o., leading a Service Desk team since April 2016. Responsibilities include managing daily operations, overseeing recruitment and training, tracking team performance, and improving service delivery through technology integration and process optimization. Previous roles at Capgemini involved providing first-line technical support to UK airports, managing user accounts in Active Directory, and ensuring high levels of customer satisfaction. Kamila holds a Licencjat degree in English Philology, specializing in translation, from The Silesian University of Technology, obtained between 2010 and 2013.