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Michelle Ritchey has a wealth of experience in the medical and litigation support industry, with a focus on operations and customer relations. At Ontellus, Michelle currently holds the title of SVP of Client Experience, where Michelle collaborates with senior leaders to enhance the customer journey and ensure a seamless client experience. Prior to Ontellus, Michelle spent almost two decades at Second Image National, Inc. in various leadership roles, including Vice President of Business Development and Director of Operations. Michelle's expertise lies in strategic account management and business development.