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Zulma Hernandez currently serves as a Customer Experience Specialist at Ontario International Airport, where responsibilities include identifying passenger needs and enhancing the overall travel experience. Prior experience includes roles as a Bank Teller at Wells Fargo, where skills in managing transactions and customer interactions were developed, and a Surgical Assistant at Chino Valley Oral Surgery, which involved patient care and translation services for Spanish-speaking clients. Additional positions include Receptionist at Vernon Dental Specialty Group, Business Network Intern at CityWay Community Economic Development Corporation, and Barista at both Starbucks and Peet's Coffee, emphasizing strong customer service and team collaboration. Zulma holds a Bachelor of Arts in Economics from UC Irvine and is pursuing an Associate of Science in Airline/Commercial/Professional Pilot and Flight Crew at Mt. San Antonio College.