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Thomas Athanasakos is an experienced Information Technology professional currently serving as an Information Technology Analyst at the Ontario Institute for Cancer Research since May 2023. In this role, Thomas effectively manages and resolves a high volume of support tickets using Jira Service Desk, provides client support, and ensures compliance with IT policies and security requirements. Prior to this position, Thomas worked as a Service Desk Analyst and IT Help Desk Support Analyst, gaining valuable experience in diagnosing and resolving hardware and software issues while supporting various IT projects. Thomas’s career began in customer service roles at Sobeys, progressing through several IT support positions, including with the Ontario Ministry of Government and Consumer Services. Thomas holds a Bachelor of Commerce in Business Technology Management and a minor in Criminology from Toronto Metropolitan University.