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Santanu Mandal possesses extensive experience in workforce management, currently serving as Manager of Global Workforce Management at OnProcess Technology since June 2016, following roles as Assistant Manager and Lead in the same department. Prior experience includes leadership positions in workforce management at Intelenet Global Services and Aegis Limited, focusing on scheduling, volume forecasting, and team management. Early career roles include resource planning at Sutherland Global Services and senior workforce management responsibilities at Firstsource Solutions. Santanu Mandal holds a PG degree in Bio Informatics from the Indian Institute of Social Welfare & Business Management and a Bachelor's degree in Biotechnology from Administrative Management College, complemented by a foundational education in science.