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Mike Bresnahan is a seasoned professional in technical operations, currently serving as Senior Manager at OnProcess Technology since September 2009. Responsibilities include managing day-to-day operations within the BTS organization, leading global data operations, incident management, and data quality services. As a Project Manager, Mike oversees transitions of work from the US to India, focusing on training agents in the Kolkata office for Service Supply Chain Optimization and Reverse Logistics initiatives for clients like Juniper Networks and Avaya. Previous roles include Delivery Services Manager, where management of employee schedules and client interactions was crucial, and Production Supervisor, responsible for the operations of a call center during a significant company transition. Earlier experience at CCA involved lead collections of defaulted government loans and establishing rehabilitation payment plans. Mike's educational background includes completion of high school at Weymouth High School.