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Susanna Schrader has over 30 years of work experience, with a strong focus on customer service and team management. Susanna currently works as a Customer Service Team Manager at Med Group Oy since May 2021. Previously, they held the position of Team Manager at Webhelp Nordic from September 2016 to April 2021 and at GoExcellent from March 2016 to August 2016. Susanna also has experience as an Asiakaspalvelupäällikkö at Atelier Goldner Schnitt Oy from May 2007 to March 2016. Prior to that, they worked as a Store Manager at Peter Hahn from January 2001 to October 2004. Susanna gained practical training experience in the export department at Marimekko in 1998 and in the gradation, model making, and creative department at Heidemann GmbH in 1997. Susanna started their career as a Customer Service Consultant at Lindström from May 1989 to August 1994.

Susanna Schrader has a diverse educational background in the field of fashion. In 1994, they attended JAMK University of Applied Sciences and completed their degree as a Vestonomi (AMK) in Fashion Design & Clothing Technology and Marketing in 1998. During their time at JAMK, they also had a brief stint at FH Bielefeld University of Applied Sciences in 1996, where they studied Product Design and Fashion Design. In 2007, they enrolled at Metropolia University of Applied Sciences, specializing in Fashion Purchase and Assortment Planning.