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John Martinez is an experienced professional in customer success and operations management, currently serving as a Customer Success Manager at Onlinecomponents.com since February 2023. Previously, John held various roles at Nexa from September 2011 to April 2023, including Operations Manager, Team Manager, Lead Instructor, Operations Supervisor, and Call Center Representative. Responsibilities included preparing strategic plans, improving organizational processes, managing and developing staff, overseeing training programs, and providing high-level customer support. John holds two Associate's degrees from Estrella Mountain Community College, one in Business Administration and Management and another in Literature, obtained between August 2020 and May 2023.