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Carolyn Fernicola is an experienced professional with a strong background in customer support and management. Currently serving as Customer Support Manager at Online Vacation Center since February 2020, Carolyn has previously held positions such as Banquet Server at The Service Companies and Agent at New York Life Insurance Company. Before these roles, Carolyn spent over 16 years at Fairfield Garden Center as Front End & Data Entry Manager, where responsibilities included managing store merchandise, overseeing a customer database of over 12,000 individuals, and training staff. Carolyn holds a Bachelor of Science in Business Administration and Management from William Paterson University of New Jersey.