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As the Director of Research, Kristen guides the strategic vision for the Research Institute and OLC Press and operationalizes research opportunities for the OLC. She cultivates partnerships with educators, sponsors, and practitioners to drive innovative research pertaining to digital, blended, and online learning. Kristen has taught for over ten years at the collegiate level, with expertise in learning support (face-to-face, hybrid, and online), writing studies, writing centers, and adult literacy. Her research has appeared in peer-reviewed journals and edited collections focused on online writing instruction, accessibility, and healthcare communication. Kristen holds a Ph.D. in Rhetorics, Communication, and Information Design from Clemson University, an M.A. in Rhetoric and Composition from the University of South Florida, and a B.A. in English (Professional and Technical Writing) from the University of South Florida.