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Mark Tipton has extensive experience in IT and customer support, currently serving as a Senior Support Specialist at O'Neil Software since November 2000, where responsibilities include direct customer licensing and testing coordination for RS-SQL. Prior to this role, Mark was an IT Manager at Pro Equipment Rentals from 1998 to 2000, managing a wide area network for 15 locations and 135 users across Southern California. Mark's career began as an MIS Manager at GKN Building Services from 1989 to 1998, overseeing a WAN for 25 locations and 250 users until a portion of GKN was acquired by Pro Equipment. Mark holds a Bachelor's degree in Business Administration from the University of Southern California and an Associate's degree in Business Information Systems from Orange Coast College.