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Jeffrey Scott Mabey is a seasoned professional with a diverse background in customer service and operations management, currently serving as a Process Improvement Data Specialist at OneGuard Home Warranty & Service Plans since March 2020. Previous roles include Workforce Manager, Operations Manager, Customer Service Team Lead, and Elite Customer Care Specialist at Landmark Home Warranty, where responsibilities involved handling inbound calls from homeowners and contractors. Prior to that, Jeffrey worked as a Cisco HTTS Agent at Convergys, providing technical support, and held sales and customer service positions at Musicians Friend and Nuskin Enterprises Inc. Jeffrey began a career in customer service with an associate role at The Trailer Connection and served as a Full-Time Missionary for the LDS Church. Educational achievements include a B.S. and a Master's Degree in Communication Disorders, specializing in Speech Language Pathology from Brigham Young University.