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Karen Lynch has extensive experience in service delivery and management, currently serving as Service Delivery Team Manager at Advanced since February 2018. Lynch's previous role as Service Delivery Manager at Metropolitan spanned from 2005 to 2018, focusing on multi-vendor management and internal customer relationships. Earlier in their career, Lynch held positions as Senior Service Desk Analyst and Service Desk Manager at ITV from 2000 to 2004, and as Senior Service Desk Analyst and Customer Service Advisor/Assistant Supervisor at Lincoln Financial Group from 1989 to 2000. Education was completed at the Convent of Jesus and Mary in Willesden.