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Michelle Heffernan, SHRM-CP, currently serves as the VP of Operations at One80 Intermediaries, a position held since 2020, and brings extensive experience in human resources and operational leadership. Previously, Michelle held the role of Human Resources Director at Vista Underwriting Partners, where the focus was on cultural transformation and talent management for a major insurance firm. Michelle's career also includes significant HR roles at Values into Action, overseeing HR functions for a multi-state staff, and the Archdiocese of Philadelphia, where quality assurance was emphasized for services to individuals with developmental disabilities. Educational qualifications include a Master of Human Organizational Science in Healthcare Administration and a Professional Human Resource Management Certificate from Villanova University.