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Sandra Edwards is a seasoned professional with extensive experience in customer success and operations management across various organizations. Currently serving as a Manager of Customer Success at One10 Inc since May 2017, Sandra leads initiatives in a Contact Center environment to enhance client satisfaction and provides team guidance on best practices and strategies. Prior to this role, Sandra held multiple positions at Aimia Inc from March 2008 to May 2017, including Operations Manager and Creative Program Manager, where responsibilities included project auditing, cost savings, and planning for deliverables. Furthermore, Sandra's tenure at Carlson Marketing and SPAR Group, Inc. involved managing client relationships and logistics for training programs, among various administrative duties. Sandra holds a Bachelor of Business Administration in Marketing from Walsh College, obtained between 1990 and 1992.