ÂÜÀòÂÒÂ×

Chelo Colburn has extensive experience in customer care leadership, currently serving as Vice President of Customer Care at One Technologies since October 2008, where responsibilities include planning and maintaining call center sales and service strategies, focusing on operational processes, KPI metrics, and staff management. Prior to this role, Chelo was the Director of Customer Care at Friedmans Jewelers from August 2006 to May 2008, and held several positions at Alliance Data from 1995 to 2006, including Relationship Services Coordinator and Call Center Supervisor, where duties involved vendor management, reporting, training, and day-to-day call center operations.