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Hector Febres has a diverse background in workforce management and customer service. With experience in companies such as Optum, Connextions, and Healthfirst, Hector has demonstrated their skills in real-time analysis, training facilitation, and call center operations. Hector holds a Bachelor's degree in Human Services from the University of Phoenix and an Associate of Arts in Business Management-Human Resources from the University of Central Florida. Presently at One School of the Arts, Hector is utilizing their expertise as an Operations Staff member.