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Nathanael Cabral De Los Santos is an experienced Desktop Support Specialist currently employed at One Park Financial since October 2022, where responsibilities include user creation and configuration, mailbox management via Office 365, Active Directory administration, and handling ticketing systems such as Freshservice and Freshdesk. Prior to this role, Nathanael worked at Teleperformance from April 2019 to October 2022, where duties involved computer hardware installation, system monitoring, and customer service in both desktop support and customer representative capacities. Additionally, experience includes a position at Miami Regional University focusing on maintaining computer system functionality. Nathanael holds a degree in Ingeniería from Universidad Tecnológica de Santiago UTESA, earned in October 2019.