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Towfik Hassan is an experienced Infrastructure Engineer at One Housing, where responsibilities include technical strategy development, system management, and support for IT projects since January 2020. Prior to this role, Towfik held prominent positions at Viridian Housing as a Senior Technical Support Engineer from September 2009 to October 2018, overseeing technical resources for IT projects, system configuration, and management of Citrix and virtual infrastructure. Additionally, Towfik served as a Technical Support Team Leader, assisting in service desk management and quality assurance. Earlier experience includes a Technical Support Analyst role at Servite Houses, focusing on user assistance and service desk operations. Towfik earned a degree in Computer Science from London South Bank University from 1999 to 2002.