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Joseph Hopper is an experienced IT and management professional with a strong background in application support and business analysis. Currently serving as Application Support Manager and previously as Application Support Specialist at One Housing since November 2015, Joseph has demonstrated expertise in managing support teams and implementing software solutions. At Swan Housing Group, Joseph held the position of Business Analyst & Team Leader, establishing a high-performing Business Intelligent Unit helpdesk from inception. Earlier roles included Team Leader at Affinity Sutton, where Joseph managed a team handling diverse tasks related to account setup and housing benefits, and 2nd line senior support desk analyst, providing top-tier support to over 3000 users. Joseph began the career as a Desktop Support Analyst at Standard Bank Group. Educational qualifications include NVQ L2 in Performing Engineering Operations from Seleta Training and GCSEs from Ravensbourne University London.