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Alexander Layao is an experienced operations manager with a career spanning over a decade in the contact center industry. Currently serving as Operations Manager at ONE Contact Center since January 2015, Alexander has previously held the position of Operations Supervisor within the same organization. Prior to this role, Alexander worked at NCO from September 2007 to August 2014 as a Team Manager. Alexander holds a Bachelor of Science degree in Electrical and Electronics Engineering from Mapúa University, completed from 1992 to 1996, and has foundational education from Angelicum College, where studies took place from 1981 to 1992.