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Josna Mathew is an experienced IT professional specializing in operations and customer support within the web hosting and server management sectors. Currently serving as Team Supervisor and Operations Engineer II (Customer Success Functional Lead) at one.com since June 2020, Josna leads a 24x7 monitoring and operations team while handling escalated level 3 cases. Previous experience includes the role of Senior Hosting Product Specialist at Endurance International Group, providing comprehensive support for various web hosting products, and Linux Support Engineer at Subhosting Innovations Pvt Ltd, where Josna managed Linux server installations and configurations. Josna began the career as a Software Engineer at HVS Group, focusing on server management and client support. Educational credentials include a Bachelor of Engineering in Information Science from St. Joseph Engineering College and earlier studies at St. Aloysius (Deemed to be University) and St. Agnes Girls High School.