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Kim Boyd has over two decades of experience in customer relations and management within the underground utility industry. Since joining One Call Concepts, Inc. in March 2002, Kim has held various positions, including Customer Relations Manager, General Manager, and National ITIC Coordinator, showcasing expertise in managing day-to-day operations of the ITIC application for Missouri One Call and Nebraska 811. Kim played a significant role in the ITIC 2.0 upgrade. Prior to this, Kim worked as a Customer Service Representative for One Call Systems, contributing to the Missouri One Call center from September 2000 until the company's operations were taken over by One Call Concepts. Kim holds a Bachelor of Science in Business Administration with a Minor in Psychology from Lincoln University.