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Mohammad Rafiqul Islam has over 17 years of experience in the banking sector, currently serving as Customer Service Manager at ONE Bank Limited since February 2006. In this role, Mohammad Rafiqul Islam is recognized as an "A" Category Signatory and Authorizer of CBS, overseeing all aspects of General Banking operations, including clearing, account opening, and foreign remittance. Previously, Mohammad Rafiqul Islam held positions as Associate Customer Service Manager at ONE Bank Limited and Coordinator at Dhaka Bank Limited, where responsibilities included enhancing customer service and ensuring compliance in retail operations. Mohammad Rafiqul Islam holds a Master's Degree in Social Welfare from the National University of Bangladesh, alongside a Bachelor's Degree in Humanities.