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Anthony Garcia is a seasoned professional with extensive experience in operations and complaint management, currently serving as Complaints Manager at One since August 2021. Previously, Anthony held various senior roles including Disputes and Investigations Senior Supervisor at Upgrade, Inc., where responsibilities included coaching Dispute Investigators and implementing feedback processes for business leaders. Earlier roles featured positions such as Senior Dispute Investigator at Freedom Financial Network, Negotiations Supervisor at CreditRepair.com, and Operations Manager at Convergys, where Anthony successfully managed multiple lines of business and achieved significant performance improvements. Anthony holds an Associate of Arts degree in Business Administration and Management from Central Arizona College.