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Lori Farrell is a Customer Marketing Manager at OnBoard since May 2023, previously serving as an Enablement Customer Success Manager at GRIN until December 2022. Lori has extensive experience in customer success and marketing roles across several companies, including VAIRKKO, where responsibilities involved customer onboarding and retention strategies using ChurnZero and HubSpot. Additional experience includes providing training and support as a Customer Support Analyst at SoftPro and managing advertising campaigns as an Associate Account Success Manager at ADARA, Inc. Lori's career began as an Executive Assistant at Iron Data, and encompasses a diverse background in customer operations, marketing direction, and content creation, supported by a Bachelor of Arts in Mass Communication from Campbell University.