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Kelli Thomas is a seasoned professional with extensive experience in customer success management, currently serving as a Senior Customer Success Manager at OnBoard since April 2022, where responsibilities include managing high-value accounts and providing leadership within their team. Previous roles at Angi involved various customer success positions, culminating in a Dual Ads Client Success Manager position, where Kelli managed over 700 advertising accounts and mentored new employees. Earlier experience includes a role as an Intake Specialist at Hensley Legal Group, showcasing a strong foundation in client relations and operational support. Kelli holds a Bachelor's Degree in Communication and Media Studies from Indiana University Indianapolis, earned in 2014.