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Guy Brackett has over 30 years of work experience in various roles related to support, customer service, and operations management. Their most recent position is as the Director of Support at Onboard, where they started in October 2022. Prior to this, they worked at Spark Networks as the Call Center Manager from November 2015 to October 2022, where they were responsible for managing the North American based support for multiple online service brands. From July 2014 to September 2015, Guy worked at ClearSource as the Director of Customer Service Operations, overseeing the operational performance of multiple call centers supporting various clients. Before that, they served as the Client Services Director and Call Center Manager at Teleperformance from November 2012 to June 2014 and April 2006 to November 2012, respectively. Additionally, they held roles such as Senior Operations Manager at First Advantage from April 2005 to May 2006, Operations Manager at ACS, a Xerox Company from April 2004 to November 2004, and Customer Support Manager at iBAHN from February 2000 to December 2003. Guy's work experience also includes a senior management position at Packard Bell NEC from February 1992 to January 2000, and serving in the United States Army as a Tactical Army Combat Computer Repairer from April 1988 to February 1992.

Guy Brackett attended the University of Central Florida from 1983 to 1984, where they pursued general studies. However, no specific degree was mentioned in their education history.