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Keana Patterson is a skilled Customer Support & Operations Manager and Implementation Manager at Onaroll since January 2022, overseeing the implementation process for a rotating portfolio of 15-20 customers, managing project plans, and driving process improvements. Previous experience includes working as an Implementation Specialist at American Airlines from March 2018 to January 2022, where exceptional customer service was provided as a Flight Attendant, and a Sales Support Executive at MedAire, managing client relationships and onboarding processes. Additional roles included Administrative Assistant at Denison Parking, Case Manager at Gulfstream Goodwill Industries, and Office Assistant at Florida Atlantic University. Keana holds a Bachelor of Social Work from Florida Atlantic University, completed in 2016.