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Steven P. is an experienced IT professional with a strong background in various technical support and management roles. Currently serving as IT Service Manager at On Lok since April 2023, Steven previously held positions including IT Support Engineer II at Twist Bioscience, where 98% of Jira tickets met SLA with a 4.9 user rating. Their experience also includes roles as Helpdesk Associate at Crescendo Bioscience, Information Services Tech II at Myriad Genetics during an infrastructure merger, and IT Consultant Helpdesk at Assured Technology, providing support for over 30 companies. Additional experience encompasses technical support with Finetec Computers, IT Technician/Frontdesk responsibilities at Vienna Skin Clinic, and Disconnect/Reconnect Technician at Milestone Technologies, Inc. Steven holds a Bachelor of Business Administration in Computer/Information Technology from California State University - East Bay.