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Kate Glassup has extensive experience in the customer service and aviation sectors, currently serving as both Customer Service Director and Head of Airline Services at OmniServ Ltd. since December 2017. Prior to this role, Kate Glassup held the position of Director of Aviation at Mitie from 2008 to 2017. Kate Glassup's career in the industry began at OCS Group UK, where a tenure from 1986 to 2008 culminated in the role of Regional Director.