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Fernanda Saulnier is a seasoned professional in business analysis and customer success with a comprehensive background spanning various roles in reputable companies. Currently serving as a Senior Business Analyst at Omnilogic since April 2022, Fernanda specializes in defining CRM strategies, conducting performance analyses, generating data-driven insights, and implementing tests for performance improvement. Previous experience includes positions as a Customer Success Analyst and Client Relationship Manager at Omnilogic and Itaú Unibanco, respectively, where responsibilities involved client onboarding, performance tracking, and product recommendations. Fernanda's early career includes roles at Ambev, focusing on sales management and trade marketing, as well as an administrative internship at Vale. Educational qualifications include an Executive MBA in Marketing from FGV and specialized training in Customer Experience and Customer Success from recognized institutions.