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Kiondra Washington is a seasoned professional with extensive experience in customer service and support roles. Currently serving as Help Desk Manager at OmniCounts since January 2021, Kiondra previously held the position of Escalation Specialist at National Lloyds Corporation from November 2019 to January 2021, where responsibilities included managing escalated customer issues and coaching agents. Kiondra began a career in customer service as Client Training Manager at DATASCAN, LP, from January 2009 to October 2017, further developing skills in client relations and support.