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Russell Metcalf has a diverse work experience spanning several industries and roles. Russell worked at Omni Interactions as Vice President of Revenue Development, where they had previous positions as Senior Business Development Director and Senior Business Development Consultant. Prior to this, they worked at Metcalf Management as a Customer Service Consultant. Russell also held the position of Vice President of Call Center Ops at The Results Companies. Russell served as Vice President of Customer Service at Netspend, and before that, they were a Senior Business Consultant at Alsbridge. Russell worked at PwC Consulting - People & Organization as a Senior Manager in outsourcing and shared services and served as Managing Director at neoIT. Russell began their career at Dell as a Senior Manager.

Russell Metcalf earned a Master of Science in Systems Management from the University of Southern California in 1978. Prior to that, they obtained a Bachelor of Science in Business Administration from the University of Missouri-Columbia in 1973, with a focus on Accounting and Business/Management.