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Craig Arters is an experienced IT professional with a robust background in technical support, spanning over two decades. Currently serving as an IT Support Specialist Level 2 at OmniCable since June 2019, Craig has demonstrated expertise in managing software upgrades, user account administration through MS Active Directory, and daily troubleshooting of software and hardware issues. Previous roles include Desktop Support Technician at Berk-Tek and CNH Industrial, where Craig provided essential support while documenting inquiries and resolving technical issues. Craig's career commenced as a Computer Help Desk Technician II at Weston Solutions, and earlier experience includes working as a Computer Operator II at Siemens Health Services, where responsibilities included first-level support and training of new personnel. Throughout the career, Craig has contributed to employee education and empowerment, significantly enhancing overall operational efficiency.