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Eduard de Jong is an experienced professional currently serving as Coördinator I&A Beheer/Functioneel Beheerder at Omgevingsdienst Drenthe since November 2019, with prior experience in various functional management roles related to process implementation and management within KPN from March 1999 to May 2019. Eduard has extensive expertise in implementing new services, processes, and systems in customer service operations. An academic background includes a Certified HBO Leergang Functioneel Beheer from NCOI Opleidingen, ITIL Foundation certification, Prince2 Foundation certification, and training in High Performance Management Techniques, among others. Educational qualifications span several institutions, enhancing capabilities in functional and process management.