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Jess Hill is an experienced professional in the field of technical support and email marketing. Currently serving as an Associate Deliverability Consultant at Ometria, Jess previously held various roles at SparkPost, including Senior Technical Support Analyst, Customer Success Manager, and Technical Account Manager, focusing on customer support, technical advisory, and email deliverability analysis. Prior experience includes positions such as Technical Support Manager at ID Card Centre Ltd, Application Support Analyst at Marval Group UK, and End User Technology Support Analyst at Howdens Joinery Co, among others. Jess has demonstrated strong capabilities in customer service, technical troubleshooting, and project management throughout a diverse career. Education was completed at Latimer Community Arts College from 1998 to 2005.