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Cassia Deger possesses extensive experience in technical support and office management. Currently serving as a Tier 2 Help Desk Engineer at Omega Systems Consultants, Inc. since October 2019, Cassia is responsible for providing advanced help desk support. Prior experience includes a role as a Computer Technician at Optima Computer Services from February 2012 to October 2019, where responsibilities included virus and malware removal, data recovery, and hardware diagnostics. Additionally, Cassia held the position of Office Manager at Optima Computer Services, managing accounts payable, payroll reports, marketing efforts, and customer communications. Cassia holds an Associate of Arts and Sciences (A.A.S.) degree in Cyber Security from Montgomery County Community College, obtained between 2013 and 2017.