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Abdul Aziz Al-Hilali is a Support Service Specialized Engineer at Oman Airports Management Company, where responsibilities include overseeing maintenance systems, managing service desk operations, and resolving faults in accordance with service level agreements. With previous experience as an IT Helpdesk professional at OCTAL SAOC FZC, Abdul Aziz demonstrated strong troubleshooting skills and provided customer support while maintaining technical documentation. Abdul Aziz holds a Bachelor of Applied Science in Computer Science from Dhofar University and a Diploma of Applied Science in Information Technology from the College of Applied Sciences-Oman.