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Joan Gency has work experience in two companies. From 2016 onwards, they worked as a Quality Assurance Lead at PNC Banks. Prior to that, they worked at Olympic Steel, starting in 2008. At Olympic Steel, they held two roles: Senior Business Analyst and Senior Training Specialist. As a Senior Business Analyst, they played a key role in managing the software development lifecycle and saving the company over $150,000 through the implementation of MP2 in multiple divisions. Joan also led weekly status meetings with stakeholders. As a Senior Training Specialist, they designed and implemented an IT training curriculum, oversaw training sessions and schedules, and evaluated training effectiveness. The exact start and end dates for each role are not provided.

Joan Gency obtained a Bachelor's degree in Business Administration and Management, General from Walsh University. Additionally, they have acquired additional certifications such as the Agile Project Management Certification (APMC) from Acuity Institute in February 2023 and the Lean Six Sigma Black Belt from Acuity Institute in November 2021.