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Vanessa has over 10 years of experience as a researcher, manager, and corporate trainer with Olson Zaltman. Her experience and passion led to the creation and implementation of the rigorous corporate training program, where she teaches new hires ZMETĀ® interviewing techniques and qualitative analysis methods.

Growing up in Puerto Rico, Vanessa is fluent in both English and Spanish; her unique insight into Latin American culture provides valuable perspective into this fast-growing customer segment.