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Fabio Prado has work experience at two companies. Fabio started their career at Winover Contact Center in July 2017 as an Estagiário de Suporte Técnico (Technical Support Intern). Fabio then worked as an Assistente de Suporte Técnico (Technical Support Assistant) from January 2018 to December 2018. From January 2019 to January 2020, they served as an Analista de Suporte Técnico (Technical Support Analyst).

In 2020, Fabio joined OLOS TECNOLOGIA as an Olos Customer Support Analyst N1. Fabio held this position from January 2020 until November 2021. From November 2021 to the present, they have been working as an Olos Customer Support Analyst N2.

Fabio Prado's education history is as follows:

From 2023 to 2024, Fabio attended Universidade Cruzeiro do Sul, where they pursued a Pós-graduação Lato Sensu - Especialização in Engenharia de Redes de Computadores.

From 2021 to 2022, Fabio attended Universidade Cidade de São Paulo, where they completed a Curso Superior de Tecnologia (CST) in Gestão Tecnologia da Informação.

From 2015 to 2017, Fabio attended Universidade de Mogi das Cruzes, where they completed a Curso Superior de Tecnologia (CST) in Análise e Desenvolvimento de Sistemas.

In addition to their formal education, Fabio has obtained various certifications. Some of these include:

- Track Shell Scripting: automatize tarefas from Alura, obtained in May 2023.

- Hello Bot 2.0 from Let's Bot, obtained in April 2023.

- Docker: criando e gerenciando containers from Alura, obtained in October 2022.

- Hello Bot from Let's Bot, obtained in September 2022.

- AZ-104 - Administração do Azure from Green Tecnologia, obtained in August 2022.

- Chatbots: do zero ao cognitivo from FIAP, obtained in August 2022.

- AZ-900: Microsoft Azure Fundamentals from Green Tecnologia, obtained in July 2022.

- Auditoria de Logs e Autenticação Linux from 4Linux, obtained in May 2022.

- Boas Práticas de Cibersegurança (Cybersecurity Awareness) from IBSEC - Instituto Brasileiro de Cibersegurança, obtained in May 2022.

- 701 - Linux Fundamentals from 4Linux, obtained in March 2022.

- Gestão de Infraestrutura de TI from FIAP, obtained in February 2022.

- Monitoramento com Zabbix from Green Tecnologia, obtained in July 2021.

- Telecom do Zero from Telecom Academy do Brasil, obtained in May 2021.

These certifications showcase Fabio's commitment to continuous learning and professional development in the field of technology.