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Shereen Sanchez is an accomplished professional with extensive experience in customer success and client services. Currently serving as Senior Manager of Customer Success at Olo since September 2020, Shereen previously held the position of Director of Client Services at PLEXUSS, where responsibilities included managing executive-level client relationships and ensuring service delivery metrics were met. At CCGroup Inc., Shereen progressed through multiple roles, from Account Manager to Clinical Operations Manager, focusing on client satisfaction, team leadership, and process improvement. Earlier career experience includes roles at Irwin Home Equity and Aramark Uniform Services, with a foundation in data analysis and operations management. Educational achievements include a Master’s degree in Financial Analysis and Investment Management from Saint Mary's College of California and a Bachelor’s degree in Industrial & Systems Engineering from the University of Southern California.