Lauren F. is a skilled Complaints Analyst currently employed at Oliver James since August 2022, focusing on complaints for an insurance company and Lloyd’s of London Managing Agent. Prior to this role, Lauren held the position of Complex Insurance Complaints Handler at Deloitte from October 2021 to August 2022 and served as a Senior Investigator at the Financial Ombudsman Service from July 2015 to November 2020. Lauren F. holds a Bachelor of Science with Honours in Biomedical Science. Educational background includes attendance at Streatham & Clapham High School.
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