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Irwin Wong is a seasoned customer success professional with extensive experience in client engagement and relationship building. Currently, as a Customer Success Manager at atSpoke since August 2020, Irwin has successfully collaborated with On Demand Workforce Leaders to enhance the platform's usage and foster a community of advocates. Prior experience includes roles at Square, where Irwin served as an Escalations Specialist focusing on customer retention and coaching a large international team, as well as a Customer Support Specialist excelling in customer satisfaction metrics. Irwin's earlier career includes significant achievements as a Training Store Manager at Jamba Juice, where sales were significantly increased, and as a Real Estate Agent at McCauley, Wilson, & Butterfield, where client engagement was prioritized. Irwin holds a Bachelor of Science in Business Administration with a focus on Marketing from San Jose State University.