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Hema Huchegowda is an experienced technical support manager currently serving at Okta since February 2020, focusing on customer support in the APJ region. Prior to Okta, Hema spent nearly a decade at Oracle, holding various roles, including Principal Technical Support Engineer in Identity Cloud Services and middleware, and leading the Oracle Women's Leadership program in Utah. Hema's career began at Sun Microsystems, where roles included Technical Support Engineer for identity products and Java virtual machine technologies. Hema holds several certifications from Oracle and Sun Microsystems, and educational credentials include a Bachelor of Engineering from Bangalore University and various leadership and project management certificates from Cornell University and the University of Sydney.